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Dervin, B. (1999). Chaos, order and sense-making: A proposed theory
for information design. In R. Jacobson (Ed.), _Information
Design_ (p. 35-37). Cambridge, MA: MIT Press.
Presents a theory of information and information design, called a
communication perspective on information, which attempts to resolve the
power and perspective conflicts present in other theories of information
that have existed throughout history by presenting information as an
active process of ongoing information design, designing the world,
making sense of the world. This is followed by discussion of
Sense-Making, a methodological approach to research based on the
presented theory.
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